Shipping policy

Astoria Jackson Shipping Policy

Processing Times

All Astoria Jackson garments are made-to-order to ensure the highest quality and perfect fit.
Please allow 7–14 business days for processing before your order is shipped.
During peak seasons, special launches, or holidays, processing times may extend slightly — but we’ll always keep you updated every step of the way.

Shipping Times

Once your order is complete and ready to ship, delivery times are as follows:

  • U.S. Domestic Shipping: 3–7 business days

  • Canada Shipping: 7–14 business days

  • International Shipping: 10–21 business days

Delivery times may vary depending on your location, customs clearance, and postal service delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.
We occasionally offer free shipping promotions, so keep an eye out for special offers via our newsletter and Instagram.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for the tracking link to update after your package has been dispatched.

Customs, Duties & Taxes

International customers are responsible for any customs duties, taxes, or import fees that may apply once the shipment reaches your country.
Astoria Jackson is not responsible for delays caused by customs.

Shipping Address

Please ensure that your shipping address is entered correctly during checkout.
Astoria Jackson is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to make a change, contact us within 24 hours of placing your order at astoriajackson@astoriajacksondesign.com.

Lost or Delayed Packages

If your package is delayed or lost in transit, please contact the carrier directly first.
If additional help is needed, reach out to us at astoriajackson@astoriajacksondesign.com and we’ll do our best to assist you.
While we are not responsible for carrier delays, we value your trust and will work with you to find a solution.

Returns & Exchanges

Because each Astoria Jackson piece is custom-made, we do not accept returns or exchanges unless there is a quality issue or defect.
Please review our Return Policy for more information.

Questions?

For shipping questions or concerns, please contact our team at astoriajackson@astoriajacksondesign.com
We’re happy to help and make sure your experience is as beautiful as the garments we create.